Delivery & Returns

Christmas Delivery and Collection Service 2023

Orders need to be placed by the 15th December to guarantee delivery before Christmas

In Store Collection available till 23rd December.

The boutique will be shut between 25th December until 2nd January;

Christmas Gift Returns for Refund or Exchange can only be accepted between 2nd January until 10th January 2024.

Online Orders

After you have placed your beautiful unique bespoke piece of jewellery in the basket,  you may select the option to check out as a guest or create an online account with Michael Platt.  With an online account future checkouts will be speedier, saving your delivery and payment details.  As an existing customer you will be able to log into you account.

Payment

We accept various payment options via card transactions.

Payment security. All transactions on our website are processed using WooCommerce and Stripe. Stripe offers a secure online payment gateway that encrypts your payment details in a secure host environment.

Due to the valuable nature of our pieces, card providers may sometimes automatically decline transactions for your protection, or we may have to contact you directly to confirm the purchase.   We reserve the right to cancel any transaction if we have any reason to believe it may be fraudulent or an attempted fraud.

All online prices and payments are in British Pounds, prices are inclusive of VAT

If you experience difficulties with your payment or order please contact our Boutique retail shop,  Tuesday – Saturday 10am – 4pm  by phone,   020 8947 4772  or anytime by email info@michaelplatt.co.uk

Orders can be placed online or direct by phone to the shop (Tuesday to Saturday 10am  – 4pm): for orders taken over the phone, delivery needs to be to the billing address of the card used once funds are cleared.

Contact one of our colleagues    (Tuesday – Saturday 10am – 4pm) on:
020 8947 4772
info@michaelplatt.co.uk

Orders In Store

Items purchased in store have different terms to those orders made online. These do not affect your statutory rights.

Complimentary Ring Sizing

Don’t panic if your ring is too large or too small! Your first sizing, at any time during the first year, is complimentary to ensure a perfect fit.  However, to guarantee you are able to return the ring to us for refund or exchange, we suggest sizing is carried out after the item has been received.  Please note that our Bespoke rings and gemstones are unique, one or a kind; some rings may not be able to be sized where there is a large difference in the current size to the new size.

You can return the ring to our boutique in Wimbledon Village where we will measure for the correct finger size and re-size in our on-site workshop. A simple ring sizing (i.e. up or down a  size) will be turned around as soon as we possibly can normally at most this may be a few days. More complex sizings, on intricate rings can take longer and we will advise at the time of your visit.

Delivery

Currently Michael Platt can only accept orders for delivery to UK registered addresses.   All Michael Platt deliveries of Online Bespoke items from our e-shop are complimentary. If you place your order online before 12 noon, subject to the item being in stock and payment being cleared, your order will be dispatched within approximately 5 working days (Tuesday to Friday). Please factor in extra time to allow for weekends, Bank Holidays and the lead up to Christmas.  Extra time should also be factored in for any ring sizing pre-despatch.  However, please note, once a ring has been sized to request, as an amended, adapted item it will be not be eligible for exchange or refund.

Your order will be delivered by Courier, we will give further information with tracking details on despatch.   Please be aware that all deliveries need to be signed for; a suitably convenient day for delivery can be confirmed and agreed prior to despatch ensuring secure receipt; however it will not be possible to guarantee a specific delivery time.

Alternatively, if you wish to collect your order from our WIMBLEDON VILLAGE store then please phone 020 8947 4772  10am to 4pm Tuesday to Friday or email info@michaelplatt.co.uk to make arrangements.

Multiple items may arrive in separate parcels.

Returns

General Returns Policy:
We hope you will love your purchase, but should you change your mind, a refund or exchange of online purchases can be requested within 14 days of receiving delivery. If you wish to return an item, please firstly contact us by email with your Request to Return the item. All sales are deemed final if no refund is requested within the fourteen (14) day period after you receive your product from us.

Your purchase must be in the condition they were delivered to you in, new and unused and in perfect condition, along with the original Michael Platt packaging, Michael Platt security tags and with original receipt.  If the returned items (including packaging) are damaged or missing we shall be entitled to deduct the direct costs of recovering the items from the amount to be credited to you.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. Refunds will be provided against the original payment method or credit/debit card used to complete the purchase.   If a Gift Recipient returns a product via return shipping or in person at the Wimbledon Village Boutique, you may choose between an exchange or a store credit, provided that the return complies with (a) Right to Refund and (b) Conditions of Return Policy above.

We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, we may deduct the amount of any loss or any cost of refurbishment from the amount reimbursed to you.

Unfortunately, we cannot accept returns of products that have been personalised, adapted, altered, adjusted to your specification, engraved or made to bespoke requirements.

In the unlikely event that there is a manufacturing fault please return the item, which will then be assessed in our workshop. Please retain your receipt as proof of purchase.

Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a manufacturing fault within a period of 12 months after delivery. All items returned as faulty will be inspected and any pieces deemed to be have been subjected to fair wear and tear will not be accepted as faulty.   We are only able to exchange faulty items for the same item subject to availability.

Items may be returned in person to the Store, however for direct return, please include your personal details, your order number and receipts. Michael Platt cannot be responsible for cost of return; we recommend you use a secure return service with the appropriate insurance level and with full tracking, as this remains your responsibility until this product is received.

Returns should be labelled to:-

Michael Platt Ltd,
1 Church Road,
Wimbledon Village,
London, SW19 5DW

For in-store purchase, we regret we cannot refund monies where items are merely unwanted.  A credit note will be issued where an immediate exchange is not possible.  Credit notes are valid with no expiry date.

Your statutory rights are not affected.

Cancelling or Returning your Online Purchase

If your item has not been dispatched

You may cancel the order and we will refund you within 30 days. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.

If your items have been dispatched

You may cancel the order any time up to 14 calendar days from the date you receive the items. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.

Once we confirm the cancellation, you must return the items, at your cost, within 14 calendar days. If you don’t return the items during this time, we may not be required to refund any payment.

Once the items are received back by us, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 14 days of us receiving the items.

Official Dispute Resolution

We are proud to be a member of the National Association of Jewellers (NAJ) and are part of their ‘Resolve’ dispute resolution service. In the unlikely event that all efforts by us to settle a complaint or dispute have been unsuccessful, you can register a dispute with the NAJ by completing the online complaint form. If you do not have access to the internet you can request a call back from the NAJ compliance officer by calling 0121 237 1110. You will receive notification that they have received your complaint within five working days.

This service can be found at https://www.naj.co.uk/naj-resolve