Care & Warranty

Jewellery Care

General

Be sure to handle your jewellery with TLC – tender loving care!

We advise removing jewellery when you shower or bathe, and particularly when on the beach, in the sea and in chlorinated water. It is also advisable that you do not wear your jewellery during exercise, gardening or any activity that involves exposing your jewellery to repeated knocking, scratching, or hard and abrasive surfaces.

It is recommended that jewellery with stone settings, should be checked periodically to ensure the settings and any claws holding the stone(s) are not worn down or damaged, which could lead to the stone to becoming loose.

Remove your jewellery when using corrosive household or beauty products that could permanently damage precious metal, stones or pearls.

Take your regular activities into consideration when wearing your jewellery, including potential for impact. Please note that hard enthusiastic clapping can severely damage rings as well as a serious workout using gym equipment.

Keep your jewellery away from intense sources of heat and extreme temperature changes.

Pieces of jewellery become scratched when they come into contact with one another. We recommend you store them individually.

Chains should be closed and laid flat so as to prevent the formation of knots.

Precious Metals

Gold

To prevent damage to your white, yellow or rose gold jewellery, we recommend you store it safely away from other pieces to avoid unnecessary scratches. Gold should be kept away from harsh chemicals, such as cleaning and beauty products, to avoid discolouration to the metal.

Michael Platt polishing cloths work well for gently polishing gold jewellery. Michael Platt offer a professional cleaning and polishing service, which will remove scratches, returning your jewellery to its original lustre.

All 18ct white gold has been plated with a white rhodium finish, a layer of plating to give white gold a crisp white finish. The plating can wear, particularly on rings, and could be especially susceptible to discolouration when brought into contact with chemicals. Should this occur, Michael Platt offer a rhodium re-plating service to bring back to a crisp white finish.

Platinum

Platinum has the advantage of being naturally white and it is harder and a more durable than most other wearable precious metals, however, it needs caring for in a similar way to your gold pieces. It is still prone to scratches so should be suitably stored to prevent it from rubbing against other pieces you may have. Recommended you keep this away from any strong chemicals to avoid damaging or weakening the metal.

Porous gemstones, including amber, turquoise, opals and pearls can be stained by oils or liquids, so it’s important to avoid contact with face creams, lotions and household chemicals. Wash porous gemstones in lukewarm water and polish with a lint-free soft cloth.

18ct Gold

To prevent damage to your white, yellow, or rose gold jewellery, we recommend you store it safely away from other pieces to avoid unnecessary scratches. Gold should be kept away from harsh chemicals, such as cleaning and beauty products, to avoid discolouration to the metal.

Caring for your Precious Stones

Stones may chip if hit with enough force. Gemstones such as Amethyst, Emerald, Opal, Pearl, Peridot, Tanzanite, and Tourmaline are very delicate and easily scuffed. Take care to avoid contact with nail polish remover, perfume, or hairspray. Alcohol, oil-based perfumes, and emollients can remove plating and damage gemstones. We advise removing your jewellery or wearing gloves when carrying out household chores that involve chemicals or abrasives.

Diamonds

Diamonds are well known for their hardness on the Mohs scale, however they can still be chipped or cracked when knocked and care should be taken to avoid harsh contact when worn. Diamonds can be easily cleaned using a small amount of liquid soap in warm water, a soft bristle small brush and dried using a lint-free cloth to remove any dirt and grease to bring back its shine.

Sapphires & Rubies

Rubies and Sapphires are relatively hard on the Mohs scale, making these stones excellent for everyday wear. However, alike to Diamonds, they can still be chipped or cracked when knocked and care should be taken to avoid harsh contact when worn.

Rubies and Sapphires can be easily cleaned using warm soapy water and a gentle soft brush, and dried using a lint-free cloth to remove any dirt and grease. Ultrasonic and steam cleaners are usually safe for untreated, heat-treated, and lattice diffusion treated stones.

Emeralds

Emeralds are prized for their history and their deep luscious green colour is unique. Emeralds should be even more highly treasured and treated with extra care as typically and acceptably, they are generally oil-treated to improve clarity and lustre. Due to this, it is recommended you don’t use steam or cleaning solutions, and only use warm water and soap, and polish with a lint-free soft cloth.

Porous Gemstones

Porous gemstones, including Amber, Turquoise, Opals and Pearls can be stained by oils or liquids, so it is important to avoid contact with face creams, lotions, and household chemicals.

Most porous gemstones should not be cleaned with water or submerged in water, as this can cause discolouration and may damage them.

We recommend using a soft dry lint-free cloth to carefully remove any dirt that has gathered around the jewellery setting. Ultrasonic cleaning and steam cleaning are not advised to be used on porous stones.

Warranty

We want you to feel safe online (and in store) and buy with confidence when shopping at Michael Platt.

All of our jewellery is made using the highest quality materials to the highest possible standard. Each piece is also carefully inspected once completed. Michael Platt guarantees a warranty period of twelve months from the date of purchase. The warranty covers manufacturing and material defects. The Michael Platt Warranty will be invalidated if your jewellery has been worked on (resized, repaired, refurbished, polished, replated or remodelled) by a jeweller other than Michael Platt.

Your jewellery may be returned to us at any point to be professionally inspected to ensure the security of stones in settings and claws checked for wear, or to be professionally cleaned.